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Customer Service
At Girly Stash, our goal is to provide you with a
Safe, Secure, and Discreet
place to come and to do what may be some of your most important
shopping.
We want your experience with Girly Stash to be an
incredibly satisfying one and we will do our best to help you in
whatever way we can. If you have any concerns or questions about our
company, our products, or your order, please don't hesitate
to contact us by phone or email.
To speak to us live or to order product by phone,
please call:
(818) 901-8430
Monday thru Friday 9am to 5pm PST
Or contact us by email at: info@GirlyStash.com
Shipping and Handling
We charge $5.00 Flat Rate Shipping with
FREE Shipping on purchases of $50.00 or more.
All
of our products are shipped USPS in a Plain Box or Envelope.
There will be no indication of its contents and GS will be listed as
the Sender.
All products ordered on our website can be tracked VIA the
United States Postal Service and should arrive within 4-7 days.
All Tracking numbers are sent automatically VIA Email.
We do ship Internationally however, the shipping cost varies.
Credit Card Statements
 
We accept PayPal along with all major Credit Cards.
Your statement will indicate charges as "PAYPAL *GIRLYSTASH"
Our Privacy Policy
All our customer information is kept strictly confidential and
we DO NOT
sell or share your information with any outside companies or third
parties.
We respect your privacy by not selling or sharing any of your
information.
Some Frequently Asked Questions:
Can I place my order by telephone?
Yes. Please call (818) 901-8430 Monday through Friday 9am to 5pm PST.
Of course, safe and secure online ordering is
available 24 hours a day, 365 days a year for your
convenience.
How do I contact you regarding a pending order?
Please call (818) 901-8430 Monday through Friday 9am to 5pm
PST or email us at
info@GirlyStash.com
What payment methods do you accept?
We accept all major Credit Cards online and Money Orders or Personal Checks by mail.
When paying with a Money Order or Personal Check your order will
not be processed until payment is received.
Is it safe to submit my credit card online?
Yes. With PayPal, you're protected against unauthorized payments
sent from from your account. PayPal sends an email
confirmation of every account transaction. If you receive
confirmation of a transaction you don't recognize, contact us and
we will help you sort out the situation. If you think an
unauthorized payment has been sent from your account, you can
file an unauthorized activity claim.
When will I be notified of my transaction?
You will immediately receive an email from PayPal confirming your
transaction including the amount and information regarding how the
transaction will appear on your credit card statement.
How will my credit card be billed?
Your statement will indicate charges as "PAYPAL *GIRLYSTASH"
Do you provide tracking numbers or shipping confirmation?
If you'd like to attain a tracking number please let us know and
we will gladly provide one to you VIA email.
Will anyone know what is in the package?
Absolutely not. Your product is packaged discreetly and mailed in
a plain box with nothing more than a shipping label on it.
The return address for our company states GS, 13351-D Riverside
Drive, Sherman Oaks, CA 91423.
How long does it take to receive a purchase?
All products ordered on our website should arrive within 4-7
days, excluding
Saturdays, Sundays, and Holidays.
What is the return policy?
Due to the personal nature of these products, all
sales are final. Should you receive a defective item, contact
us by phone or email within 5 days. We will arrange
for return of the original item at no cost to you and we will
immediately send you a replacement. Defective items can only be
replaced by the exact same model. Defective items must be returned
in the original packaging.
Is my name safe with you?
Yes, all our customer information is kept strictly confidential
and we DO NOT
sell or share your information with any outside companies or third
parties.
We respect your privacy by not selling or sharing any of your
information.
Should you have any further questions or concerns please do not
hesitate to contact us and
thank you for shopping at
www.GirlyStash.com
Girly Stash
13351-D Riverside Drive
Sherman Oaks, CA 91423
818-901-8430
info@GirlyStash.com
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